Important Information
Important Information
The information provided on the site is intended for customers who access the site from the UK.
Price Accuracy
Prices quoted throughout this site are subject to change and the services offered subject to availability.
Star Ratings
The star ratings featured on this site are based on our own experiences and do not represent any official grading system. Actual standards may vary between different room types and star ratings are for guidance only.
Foreign Office Travel Advice
For the latest information and advise on international travel please visit http://www.fco.gov.uk
Health
For information on health requirements and vaccinations please visit http://www.dh.gov.uk/PolicyAndGuidance/HealthAdviceForTravellers/fs/en
Passports
For information on UK Passports please visit http://www.ukpa.gov.uk/
ABTA
Best At Travel Plc is a member of the Association of British Travel Agents. Please click here to see the benefits of booking with an ABTA bonded travel agent.
Data Protection
bestataustraliaholidays.co.uk is owned and operated by Best At Travel Plc We regard the privacy of your data as important, and take its security very seriously, so you can make enquiries and purchase from us with absolute confidence.
DATA PRIVACY
We will respect the privacy of your data that you supply to us in accordance with our Privacy Policy. We will comply with all applicable data protection legislation covering it. You agree to keep your data accurate, up to date, and promptly to send us any new or revised personal data. You further agree that we may use your personal data in the ways advised in our Privacy Policy. We have strict security procedures that cover storage and disclosure of your data in order to prevent unauthorised access to comply with the UK Data Protection Acts of 1984 and 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you. Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access, the internet is not a secure environment. We can not guarantee that the information will be secure during transmission to our web server It is your responsibility to keep your access passwords confidential and to use any security devices offered by us. Our security measures depend on you complying with this obligation and we are not responsible for any breach of your privacy through your failure either to keep the secrecy of your passwords or to use the other security devices properly. Your calls may be recorded or monitored for training purposes.
PRIVACY POLICY
We understand and respect the importance of your privacy This Privacy Policy will explain how we collect and use your personal data and offers you an opportunity to limit our use of this information The information that we collect identifies your personal needs and preferences and matches these to products and services offered assisting us in making any bookings you make from visiting this site.
Your Consent
By using this website you signify your consent to our collection and use of your information. Any changes to our Privacy Policy will be posted on this section of our site so that you are kept informed of how we collect and use your data and when we may disclose it. In continuing to use this website you signify agreement to any changes in our Privacy Policy.
Your Booking
In order to make your booking and to ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide such as name, home address, e-mail address, credit card number and any special needs/disabilities/dietary/religious requirements or any medical information etc We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, cruise lines, airlines, hotels, transport companies etc. The information may also be provided to your insurers (if you apply for insurance), security or credit checking companies, public authorities such as customs/immigration if required by them, for debt collection purposes, by internet service providers or as required by law. In addition, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. When making a booking, you consent to this information being passed on to the relevant persons.) Your tour operator or other principal will usually pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing and is their responsibility. Please ask us or them for a copy of this if you would like to see it. Your data controller is: Best At Travel Plc trading as BestAttravel.co.uk and bestataustraliaholidays.co.uk You are entitled to a copy of your information held by us. If you would like to see this please contact the data controller named above. A small charge may be made for providing this to you.
Our Marketing
When we collect your information, we will hold it and may use it to inform you in the future of offers by us and other suppliers. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic. We use information collected about you to personalise your visits to this website and recommend cruises, holidays and other products/services that may be of interest to you, and inform you of suggestions for your next cruise/holiday or travel arrangement. The Group may also use the information to help develop the design and layout of the site to ensure that it is as useful and enjoyable as possible. By registering with us, or registering data at our call centre, you agree to the use and disclosure of information by Best At Travel Plc as described. In order to help us maintain and improve our service to you we may also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access our sites. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next. We use third-party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site and respective numbers of visitors to various pages and sections of the Site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click throughs from the Site. We may disclose information of this nature in aggregate form to third parties but personal information on individual visitors tracking will not be passed on to any third party. Users who have subscribed to our e-mail service or visitors purchasing products on the Site, or registering data with our call centre, who have not opted out (you may opt out at any time by writing to our Data Controller, or emailing to ‘privacy@BestAtTravel.co.uk’), will receive promotional mailings and e-mails from our business or selected third parties. Your details may be passed to countries outside of the UK and the European Economic Area in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner. If you have booked a holiday you will still receive an email or other confirmatory material and booking data confirming your booking details and even if you have exercised your right to opt out of further communication as these are necessary to process your booking.
Our Company Details are:-
Registered Office :-
Best At Travel Plc
1 Conduit Street
London W1R 9TG
Operating Office Address:- Best At Travel Plc
Worldwide House
10-12 Berners Mews
London, W1T 3AP
Company Registration Number. 2842995
VAT Registration No. 645 3274 36
Licenced By:-
ABTA:- No F2078, ATOL:- 3337, IATA
Members of:- PSARA, ADVANTAGE and PATA
USE OF WEBSITE - TERMS AND CONDITIONS
These are the terms and Conditions governing your use of this website:-
A. The Agreement is between You, the user of the website, and Best At Travel Plc, the owner and provider of the website.
B. You consent to the terms and conditions of this Agreement when you use this website without any qualification. If you do not agree with any of the terms and conditions of this Agreement you may not use this website in any way.
TERMS AND CONDITIONS
a) You may only use this website for your own personal use. You are not allowed to copy (other than one copy for personal use only) or use any material on this website for any commercial purpose, or transmit it, modify it, license or reproduce it for yourself or other parties to use commercially.
b) If you are a user resident in the United Kingdom or another European Union country, applicable booking and purchase conditions are those which appear on relevant product pages. You must read these before confirming your booking. Residents of other countries must identify themselves as such at the time of booking and confirm whether the booking will be accepted from their country of residence and the conditions then applicable to their booking. All bookings and purchases are also subject to the general information appearing in our website covering products and conditions. You are advised to print a copy of our applicable booking conditions and any other relevant information together with all other relevant details relating to your chosen holiday or travel arrangements prior to making a booking with us.
c) This website has been produced for use within the United Kingdom. We are an English Registered Company and by accessing this website you agree that the courts of England shall deal with any disputes and that English Law shall be the applicable law.
d) You must be 18 years of age or over and have legal capacity
e) You must accept financial responsibility for all transactions made under your name or account
f) You must not use this website for fraudulent or false or speculative transactions or bookings
g) You must not transmit threatening, or defamatory or pornographic or racist or political or unlawful material
h) Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility
i) Information. We have tried to ensure that the information on this website is as accurate as possible. This information has been derived from a number of sources including brochures of operators we sell as agents. Whilst tour operators take substantial care trying to ensure the accuracy of their brochures, some of the services and facilities might be changed or be withdrawn and of course brochure information itself can vary from one edition of a brochure to another. Information may also have changed on the site by the time you come to make a booking so do re-check information and prices at the time of booking. You should not rely on this website information and it does not constitute any form of advice or recommendation, and we make no warranties or promises or representations in regard to accuracy of the information provided. We will not be liable, to the extent permitted by law, for any loss or damage whether this be direct or indirect or consequential or other which may arise from the use of the information or material on this site or any web links provided from this site or any inability to access or use this site. Your use of this website confirms that you have not relied on any of this information.
j) Whilst all reasonable care is taken we can not warrant that the site is free from computer viruses or other harmful items that may cause loss or damage
k) Pricing. We try to ensure that all prices displayed on the website are as accurate as possible, however it is a matter of regret that errors occur on occasion and in that event any booking based on such an incorrect price will not be valid. At the very first opportunity you will be advised of any mistakes and will then have the option of either accepting a full refund of any money paid or paying the correct price
l) Booking Conditions and Contract. Our Booking conditions are shown under the ‘Booking Conditions’ tab on the pages of our website. If you are booking through us and we are acting as your travel agent please ensure that you read the booking conditions for the relevant individual tour operator/cruise line before making your booking.
m) Website Links. Our website may contain links to external websites. We provide these links so that you can obtain further information with ease and quickly. We are not responsible for the content or terms of these websites.
n) Information regarding EU Directive - Carriers & Community List. We are required under EU directive (EC) no. 2111/2005, Article 9 to bring to your attention the Community list' containing details of air carriers subject to an operating ban within the EU Community. This Community list can be found on the website of the Department of Transport which is : www.dft.gov.uk and by following the links from the Aviation page through to the Foreign Airline Permits via the Aviation part. By browsing this site you acknowledge that this has been provided for your attention.
o) Carriage of passengers and the baggage of passengers is subject to the provisions of the Warsaw convention (as amended if applicable) and national legislation and the carriers conditions of carriage.
p) These terms and conditions do not affect your statutory rights
Credit Card Charges
If you are paying by credit card, a charge of between 1.5% and 2% may be levied depending on the type of card you use.
The information provided on the site is intended for customers who access the site from the UK.
Price Accuracy
Prices quoted throughout this site are subject to change and the services offered subject to availability.
Star Ratings
The star ratings featured on this site are based on our own experiences and do not represent any official grading system. Actual standards may vary between different room types and star ratings are for guidance only.
Foreign Office Travel Advice
For the latest information and advise on international travel please visit http://www.fco.gov.uk
Health
For information on health requirements and vaccinations please visit http://www.dh.gov.uk/PolicyAndGuidance/HealthAdviceForTravellers/fs/en
Passports
For information on UK Passports please visit http://www.ukpa.gov.uk/
ABTA
Best At Travel Plc is a member of the Association of British Travel Agents. Please click here to see the benefits of booking with an ABTA bonded travel agent.
Data Protection
bestataustraliaholidays.co.uk is owned and operated by Best At Travel Plc We regard the privacy of your data as important, and take its security very seriously, so you can make enquiries and purchase from us with absolute confidence.
DATA PRIVACY
We will respect the privacy of your data that you supply to us in accordance with our Privacy Policy. We will comply with all applicable data protection legislation covering it. You agree to keep your data accurate, up to date, and promptly to send us any new or revised personal data. You further agree that we may use your personal data in the ways advised in our Privacy Policy. We have strict security procedures that cover storage and disclosure of your data in order to prevent unauthorised access to comply with the UK Data Protection Acts of 1984 and 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you. Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access, the internet is not a secure environment. We can not guarantee that the information will be secure during transmission to our web server It is your responsibility to keep your access passwords confidential and to use any security devices offered by us. Our security measures depend on you complying with this obligation and we are not responsible for any breach of your privacy through your failure either to keep the secrecy of your passwords or to use the other security devices properly. Your calls may be recorded or monitored for training purposes.
PRIVACY POLICY
We understand and respect the importance of your privacy This Privacy Policy will explain how we collect and use your personal data and offers you an opportunity to limit our use of this information The information that we collect identifies your personal needs and preferences and matches these to products and services offered assisting us in making any bookings you make from visiting this site.
Your Consent
By using this website you signify your consent to our collection and use of your information. Any changes to our Privacy Policy will be posted on this section of our site so that you are kept informed of how we collect and use your data and when we may disclose it. In continuing to use this website you signify agreement to any changes in our Privacy Policy.
Your Booking
In order to make your booking and to ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide such as name, home address, e-mail address, credit card number and any special needs/disabilities/dietary/religious requirements or any medical information etc We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, cruise lines, airlines, hotels, transport companies etc. The information may also be provided to your insurers (if you apply for insurance), security or credit checking companies, public authorities such as customs/immigration if required by them, for debt collection purposes, by internet service providers or as required by law. In addition, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. When making a booking, you consent to this information being passed on to the relevant persons.) Your tour operator or other principal will usually pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing and is their responsibility. Please ask us or them for a copy of this if you would like to see it. Your data controller is: Best At Travel Plc trading as BestAttravel.co.uk and bestataustraliaholidays.co.uk You are entitled to a copy of your information held by us. If you would like to see this please contact the data controller named above. A small charge may be made for providing this to you.
Our Marketing
When we collect your information, we will hold it and may use it to inform you in the future of offers by us and other suppliers. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic. We use information collected about you to personalise your visits to this website and recommend cruises, holidays and other products/services that may be of interest to you, and inform you of suggestions for your next cruise/holiday or travel arrangement. The Group may also use the information to help develop the design and layout of the site to ensure that it is as useful and enjoyable as possible. By registering with us, or registering data at our call centre, you agree to the use and disclosure of information by Best At Travel Plc as described. In order to help us maintain and improve our service to you we may also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access our sites. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next. We use third-party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site and respective numbers of visitors to various pages and sections of the Site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click throughs from the Site. We may disclose information of this nature in aggregate form to third parties but personal information on individual visitors tracking will not be passed on to any third party. Users who have subscribed to our e-mail service or visitors purchasing products on the Site, or registering data with our call centre, who have not opted out (you may opt out at any time by writing to our Data Controller, or emailing to ‘privacy@BestAtTravel.co.uk’), will receive promotional mailings and e-mails from our business or selected third parties. Your details may be passed to countries outside of the UK and the European Economic Area in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner. If you have booked a holiday you will still receive an email or other confirmatory material and booking data confirming your booking details and even if you have exercised your right to opt out of further communication as these are necessary to process your booking.
Our Company Details are:-
Registered Office :-
Best At Travel Plc
1 Conduit Street
London W1R 9TG
Operating Office Address:- Best At Travel Plc
Worldwide House
10-12 Berners Mews
London, W1T 3AP
Company Registration Number. 2842995
VAT Registration No. 645 3274 36
Licenced By:-
ABTA:- No F2078, ATOL:- 3337, IATA
Members of:- PSARA, ADVANTAGE and PATA
USE OF WEBSITE - TERMS AND CONDITIONS
These are the terms and Conditions governing your use of this website:-
A. The Agreement is between You, the user of the website, and Best At Travel Plc, the owner and provider of the website.
B. You consent to the terms and conditions of this Agreement when you use this website without any qualification. If you do not agree with any of the terms and conditions of this Agreement you may not use this website in any way.
TERMS AND CONDITIONS
a) You may only use this website for your own personal use. You are not allowed to copy (other than one copy for personal use only) or use any material on this website for any commercial purpose, or transmit it, modify it, license or reproduce it for yourself or other parties to use commercially.
b) If you are a user resident in the United Kingdom or another European Union country, applicable booking and purchase conditions are those which appear on relevant product pages. You must read these before confirming your booking. Residents of other countries must identify themselves as such at the time of booking and confirm whether the booking will be accepted from their country of residence and the conditions then applicable to their booking. All bookings and purchases are also subject to the general information appearing in our website covering products and conditions. You are advised to print a copy of our applicable booking conditions and any other relevant information together with all other relevant details relating to your chosen holiday or travel arrangements prior to making a booking with us.
c) This website has been produced for use within the United Kingdom. We are an English Registered Company and by accessing this website you agree that the courts of England shall deal with any disputes and that English Law shall be the applicable law.
d) You must be 18 years of age or over and have legal capacity
e) You must accept financial responsibility for all transactions made under your name or account
f) You must not use this website for fraudulent or false or speculative transactions or bookings
g) You must not transmit threatening, or defamatory or pornographic or racist or political or unlawful material
h) Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility
i) Information. We have tried to ensure that the information on this website is as accurate as possible. This information has been derived from a number of sources including brochures of operators we sell as agents. Whilst tour operators take substantial care trying to ensure the accuracy of their brochures, some of the services and facilities might be changed or be withdrawn and of course brochure information itself can vary from one edition of a brochure to another. Information may also have changed on the site by the time you come to make a booking so do re-check information and prices at the time of booking. You should not rely on this website information and it does not constitute any form of advice or recommendation, and we make no warranties or promises or representations in regard to accuracy of the information provided. We will not be liable, to the extent permitted by law, for any loss or damage whether this be direct or indirect or consequential or other which may arise from the use of the information or material on this site or any web links provided from this site or any inability to access or use this site. Your use of this website confirms that you have not relied on any of this information.
j) Whilst all reasonable care is taken we can not warrant that the site is free from computer viruses or other harmful items that may cause loss or damage
k) Pricing. We try to ensure that all prices displayed on the website are as accurate as possible, however it is a matter of regret that errors occur on occasion and in that event any booking based on such an incorrect price will not be valid. At the very first opportunity you will be advised of any mistakes and will then have the option of either accepting a full refund of any money paid or paying the correct price
l) Booking Conditions and Contract. Our Booking conditions are shown under the ‘Booking Conditions’ tab on the pages of our website. If you are booking through us and we are acting as your travel agent please ensure that you read the booking conditions for the relevant individual tour operator/cruise line before making your booking.
m) Website Links. Our website may contain links to external websites. We provide these links so that you can obtain further information with ease and quickly. We are not responsible for the content or terms of these websites.
n) Information regarding EU Directive - Carriers & Community List. We are required under EU directive (EC) no. 2111/2005, Article 9 to bring to your attention the Community list' containing details of air carriers subject to an operating ban within the EU Community. This Community list can be found on the website of the Department of Transport which is : www.dft.gov.uk and by following the links from the Aviation page through to the Foreign Airline Permits via the Aviation part. By browsing this site you acknowledge that this has been provided for your attention.
o) Carriage of passengers and the baggage of passengers is subject to the provisions of the Warsaw convention (as amended if applicable) and national legislation and the carriers conditions of carriage.
p) These terms and conditions do not affect your statutory rights
Credit Card Charges
If you are paying by credit card, a charge of between 1.5% and 2% may be levied depending on the type of card you use.
