Included in you Hire:

• Unlimited kilometers
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)
• 10% GST
• 3% Administration fee
• Extra driver fees
• Kitchen equipment
• Linen and bedding
• General equipment
• Customer care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of Australia with driving tips and travel information
• Magazine with discounts to tourist attractions
• 10% off powered sites at all BIG4 parks

MAUI PREMIUM PACKAGE

The Maui Premium Package for 2WD rentals is from £27 per day and is payable in addition to the daily rental rate. Inclusions are:

• Excess reduction option 2 (see Excess Reduction option 2)
• One-way fee if applicable
• Taxi fare from closest airport to Maui branch upon vehicle collection only. Receipt must be presented for re-imbursement.
• Pre-purchase Gas* (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility.
• Picnic table and chairs (chairs per person travelling)
• Baby or booster seats if required - Note that not all Maui vehicles can accommodate child restraint equipment. Child seats depending on the child’s age are commonly used for children 4 years or less. Reversible child seats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 4 and 7 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats.
• GPS included in Spirit 4 and 6 rentals (includes Platinum product)

FOR YOUR PROTECTION – VEHICLE EXCESS

All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. The excess applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

This AU$7,500 excess can be reduced in most circumstances, by the purchase of Excess Reduction Option 1:
Excess Reduction Option 1
Vehicle Cost per day Excess reduced to:
AU$25 per day (max charge AU$1,250) – reduces excess to AU$2,500
When Excess Reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) in the event of damage to Third Party property or to the rented vehicle.

Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
AU$42 per day (max charge AU$2,100) – reduces excess to NIL
When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles
Note: Excess Reduction Option 2 is included in the Maui Premium Package

All insurance cover will be made void if any of the following ‘Exclusions’ are breached:

• Overhead and underbody damage to the 2WD vehicle - except where Excess
• Reduction 2 or the Premium Package has been purchased (does not cover single vehicle roll over).
• Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
• Any water related damage which includes, but is not limited to: a) any vehicle submersion b) creek or river crossing c) driving through flooded areas d) beach driving
• Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
• Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
• A single vehicle roll over occurs.
• Damage caused to the vehicle by snow chains.
• Any damage caused while driving under the influence of alcohol or drugs.
• The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
• The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
• The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
• The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
• Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT

Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected. For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard and 4.5%, when the credit card used is an American Express.

If an Excess Reduction Option is not selected, the security deposit is AU$7,500 payable by credit card. The AU$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$2,500 for 2WD vehicles. If Excess Reduction Option 2 is selected or the package booked is the Premium Package the security deposit is AU$220 for 2WD vehicles. The AU$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220 that Maui can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle. Maui reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

EXCHANGE RATE / CURRENCY VARIATIONS

All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

CREDIT CARDS

The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions and 4.5% to American Express cards. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond.

LICENCE

A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS

Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

ADDITIONAL PRODUCTS & SERVICES

To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:

• Picnic Table AU$22 per rental
• Picnic Chair AU$15 per rental
• Baby / Booster seat AU$25 per rental
• Tent (4 persons) AU$65 per rental
• Satellite Phone AU$18 per day plus call costs
• Awnings (if not already affixed) AU$5 per day with a maximum charge of AU$80 per hire
• First Aid Kit AU$30 for purchase (In vehicle. If seal is broken customer is charged)
• Souvenir Road Atlas AU$20 for purchase
• Pre-Purchase Gas Option - PGO (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option) Spirit 2 Grande – AU$25 per vehicle, Spirit 2T/S / Spirit 4 / Spirit 6 & Platinum AU$35 per vehicle
• Pre-Purchase Fuel Option – PPF Details on request
• GPS AU$9 per day with a maximum charge of AU$90 per hire
• Heater/Fan AU$15 per rental
• Cool Box AU$22 per rental
• Portable Hand-Held Shower AU$15 per rental (4WD vehicles have a portable hand held shower included in the vehicle rental equipment).
• Electrical Adaptor AU$14 for purchase
• Extra Duvet Hire AU$15 per item, per rental

Charges for additional products and services will be charged per hire.

Note that one-way fee (if applicable), outdoor chairs/table, baby or booster seats (if required), the pre-purchase gas option, GPS in Spirit 4 and 6 rentals (includes Platinum product), are included in the Maui Premium Package.

RENTAL DURATION

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
• Minimum rental periods are 5 days for the Spirit 2 Grande, Spirit 2T/S Ultima, Spirit 4WD and 7 days for the Spirit 4 & Spirit 6 (includes Platinum product).
• All one-way hires are subject to a minimum 7 day hire requirement.
• Rentals collecting in the following dates will have a minimum hire requirement of 10 days: 4 and 6 Berth rentals between the 15 December and 5 January
• Rentals collecting in the following dates will have a minimum hire requirement of 7 days: All other vehicle types between the 15 December and 5 January
• Minimum rental periods are subject to change during peak periods.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of Maui’s branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

ROAD RESTRICTIONS

• 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads of less than two kilometres to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). Should a customer wish to travel on an unsealed road that is greater than two kilometres in length to access a recognised campground special permission can be arranged pending road condition, weather and distance. Please contact your local representative to discuss.
• Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, the Old Gunbarrel Hwy, the Telegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke, at any time.
• Vehicles are NOT permitted to travel to Cape York between the months of December to May. At all other times permission is required.

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

CHANGE OF DROP-OFF DESTINATION

If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments. Subject to the change being approved, an additional charge of up to AU$700 may apply.

BOOKING AMENDMENTS

All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

ONE-WAY RENTALS

One-way rentals are available between all Maui branch locations the exception is the Spirit 6 Platinum.

• The Spirit 6 Platinum is available between Melbourne, Sydney and Brisbane only.
• Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
• A one-way fee of $250 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations. Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be $350. E.g., a Cairns to Darwin one-way rental would incur a one-way fee of $350, where a one-way rental from Cairns to Brisbane will incur a one-way fee of $250.
• The one-way fee if applicable is charged per hire.
• The one-way fee is included in the Premium Package.

RENTALS IN BROOME

An additional remote location fee of AU$650 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. The fee applies per rental.

TRANSFERS

The customer’s taxi fare from the closest airport to the Maui branch is refunded upon vehicle collection only when the booked package is the Maui Premium Pack. Receipt must be presented for re-imbursement. All other transfers are at the customers own expense.

AIRPORT CONCESSION FEE

An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$16.50 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.

INFRINGEMENTS and ADMINISTRATION FEES

Maui reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Maui reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable.

CUSTOMER CARE ON-ROAD ASSISTANCE

Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period. Please contact us on toll free: 1300 363 800

REPAIRS

Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE

Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY

Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

IMPORTANT

Maui reserves the right to refuse any rental at its discretion.

ANIMALS

No animals are permitted in our vehicles, excluding guide dogs.

CONTACT DETAILS

Toll free within New Zealand: 0800 651 080
Toll free International: +800 200 80 801

Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney. Please note Spirit 6 Platinum is available to/from Melbourne, Sydney and Brisbane only.
• Open all public holidays except Christmas Day the 25th of December, when all Maui branches are closed.
• Maui requests that clients collecting or returning their vehicle to be in the office by 1530 hours.
LOCATIONS DATES AND HOURS OF OPERATION BRISBANE, SYDNEY, MELBOURNE, HOBART ADELAIDE AND PERTH
1 September - 30 April 7:30AM - 4PM
1 May - 31 August 10AM - 4PM
ALICE SPRINGS, DARWIN, BROOME AND CAIRNS
1 May - 31 October 7:30AM - 4PM
1 November - 30 April 10AM - 4PM